Supporting the Customer Experience in Youth Sports.
We develop customer experience and strategy solutions for youth sports organizations with a focus on Joy, Learning & Development, and Community.
Subscribe to SubstackJoy
Create experiences that keep athletes motivated, connected, and excited to participate.
Learning & Development
Support growth for athletes, coaches, parents, and the organization.
Community
Strengthen trust, communication, belonging, and long-term engagement.
Helping Programs Understand, Improve, and Transform the Experience.
Youth sports programs serve athletes, parents, coaches, volunteers, board members, and community stakeholders. Each group shapes the experience, and each touchpoint affects trust, retention, growth, and reputation.
Kuriositee Consulting helps youth sports organizations listen to stakeholders, analyze the experience, develop practical strategies, and build operating tools that turn insight into action.
Three Engagements for Youth Sports Programs
Choose the level of support that fits your season, leadership capacity, and growth goals.
CX Insight Assessment
- Stakeholder feedback process
- Parent satisfaction and experience analysis
- Executive summary and leadership review
- Prioritized improvement opportunities
- Workshop or leadership discussion
CX Growth Partnership
- Seasonal listening posts
- Parent, coach, and athlete insights
- Leadership strategy sessions
- Communication and engagement recommendations
- End-of-season review and planning
CX Program Office
- Fractional CX leadership
- Customer journey mapping
- Governance and measurement framework
- Experience roadmap development
- Organizational strategy support
Soccer Club Model
Mid-Season Survey focused on Parent Satisfaction with Senior Leadership Review.
This case study model is designed for soccer clubs that want a focused, practical way to understand the parent experience during the season and quickly identify opportunities to improve communication, trust, engagement, and retention.
- Parent satisfaction survey design and analysis
- Key theme identification and leadership implications
- Executive summary for senior leadership review
- Prioritized recommendations for immediate action
- Optional presentation or workshop with leadership team
The CX Program Office
A do-it-yourself application and consultation model that provides youth sports organizations with stakeholder survey processes, player development trackers, scorecards, strategy planning tools, and dashboards.
Stakeholder Survey Processes
Templates and workflows to collect feedback from parents, athletes, coaches, and leaders.
Player Development Tracker
Tools to support player growth, development conversations, and program visibility.
Scorecards
Measurement systems to monitor experience, engagement, retention, and execution.
Strategy Planning Dashboards
Dashboards and planning tools to help leaders organize priorities and action plans.
What You Receive
A practical customer experience engagement that moves from listening to insights to action.
Parent Satisfaction Survey
Short, focused stakeholder surveys designed to understand family experience, communication, satisfaction, and loyalty.
Voice of Customer Analysis
Theme identification, sentiment review, friction points, and opportunities for stronger engagement.
Executive Dashboard
Leadership-ready scorecards, performance indicators, and trends that help leaders understand what matters most.
Team-Level Analysis
Team-level insights that help identify coaching, communication, and experience opportunities.
Coach Development Planning
Support plans and coaching insights that connect parent feedback with coach education and development.
Strategic Planning Workshop
Facilitated leadership discussion to translate insights into priorities, owners, actions, and next steps.
Client Outcomes
Stronger Communication
Improve stakeholder trust, clarity, and consistency across parents, coaches, and leadership.
Better Retention
Understand why families stay, leave, recommend, or disengage before it becomes a bigger issue.
Stronger Development Culture
Align coaching, player experience, and parent expectations around development and community.
Executive Alignment
Create a common view of priorities, risks, opportunities, and action plans for leadership teams.
Ready to Improve the Youth Sports Experience?
Let’s discuss your program, your goals, and the right level of support.
Let's Talk