Curiosity Drives Transformation.
Strategy Creates Results.
Kuriositee Consulting supports organizations through customer experience leadership, strategic planning, research, performance management, and practical execution support.
Strategic Support for Organizations Ready to Improve.
Many organizations need strategic guidance, customer insight, operational clarity, and measurable performance practices, but do not always have access to large consulting teams or dedicated strategy resources.
Kuriositee Consulting was created to help organizations improve, transform, and stay ahead through practical, customer-centered solutions. We work with leaders to understand what matters most to customers, clarify priorities, create actionable plans, and build the systems needed to sustain progress.
Our Approach
A practical process for turning curiosity, customer insight, and strategy into action.
Discover
Explore the organization, customer experience, leadership priorities, operating realities, and the “why” behind the work.
Design
Build strategy, workshops, frameworks, customer experience roadmaps, and practical solutions tailored to the organization.
Measure
Use research, feedback, sentiment, scorecards, and business reviews to understand performance and opportunities.
Improve
Translate insights into operating plans, program office support, accountability rhythms, and measurable progress.
Dr. Michelle S. Mullman
Founder, Kuriositee Consulting
Dr. Michelle S. Mullman is the Founder of Kuriositee Consulting, a strategy and customer experience consulting practice focused on helping organizations create stronger customer experiences, improve strategic execution, and drive measurable results. With experience spanning financial services, e-commerce, nonprofits, education, and youth sports, Michelle brings a unique combination of analytical rigor, business strategy, and customer-centered thinking to every engagement.
Throughout her career, Michelle has led initiatives in strategic planning, performance management, customer experience, research, fundraising, and organizational leadership. She is also an educator, speaker, and author of The Customer Experience of Youth Sports, where she explores how organizations can improve outcomes by focusing on the experiences of the people they serve. Her work is grounded in the belief that curiosity, measurement, and continuous improvement create the foundation for sustainable growth, stronger communities, and meaningful organizational impact.
25+ Years Experience
Strategy, operations, customer experience, and organizational leadership.
DBA, MBA
Doctorate in Business Administration and advanced business education.
Author & Educator
Author of The Customer Experience of Youth Sports and adjunct professor.
Financial Services
Experience in financial management, strategy, operations, and chief of staff work.
Nonprofit Leadership
Board leadership, fundraising, communications, and community impact work.
Youth Sports CX
Research methodology, listening posts, and customer experience strategy.
Experience & Impact
Current and past client/work experience includes financial services, education, nonprofits, e-commerce, and youth sports.
Ready to Create Better Experiences?
Let’s talk about strategy, customer experience, research, and the right level of support for your organization.