Strategic Customer Experience Management
for Business Success
Re-thinking the organization through the lens of the customer. Create impact through loyalty and retention strategies, customer success outcomes, and performance management solutions.
Looking at the organization from a customer lens inspires grassroots momentum to foster the changes needed in transformational strategies.
Why Kuriositee.
To be curious is a natural state of being for most leaders but the time to invest in curiosity can be limited as the current needs of the business are often top of mind for leaders. While large organizations have the resources to invest in strategy teams and hire expensive consultants to help shape their next business moves, most organizations can not afford that level of investment. Instead they rely on their people to look within and seek new ideas which is often not in their wheelhouse to do so. Enter Curiosity or Kuriositee Consulting where the goal is to support smaller organizations in their desire to improve, transform and stay ahead of their competition.
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We work with clients to evaluate their 3 Whys, evaluate their Ethos and develop a Strategy and Operating Plan that is actionable and measurable.
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Methods to our madness:
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Exploratory Sessions to learn and understand who, what and why
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Leadership Strategy Workshops to draft strategy proposals
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Measure sentiment of stakeholders to test strategic intentions
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Improve strategic plans
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Craft Operating Plans and Frameworks for ongoing review
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Design performance management system
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Lead review sessions
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Shift project management to program office solutions
Together, the business planning and customer experience frameworks and processes create a better organization for tomorrow
Simple Plans
Actionable. Clear. Measureable.
Personalized Content
No two strategies are the same.
Each initiative is a new approach.
No cookie cutter solutions.
Support
Program Office solutions.
Project Management solutions. Research and Data Analysis.
Learning Activities.
Speaking Engagements.
COMING SOON
The Customer Experience of Youth Sports
Strategic Implications through the lens of a parent
Follow the CX Advantage Newsletter
Get weekly insights on CX strategies, closer look at client success stories and tools that can be used to measure and support success.
Example of Articles​
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Building a CX Program Office
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Journey through a Strategy Notebook
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Planning for a new year, how to organize your leadership team
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Measure Customer Satisfaction, the easy way
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CX for Youth Sports
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Join the conversation. Let's bring it back to the customer.